Customer Returns Specialist

Attraktives Vergütungssystem Flexible Arbeitszeiten Mitarbeiterrabatte Work-Life-Integration Gute Entwicklungsmöglichkeiten Gesundheitsmaßnahmen Mobiles Arbeiten Altersvorsorge

Assist customers in logging the return on the WIKA Return Wizard. Once returns are received The WIKA Returns Wizard is then required to be kept up to date with relevant information. Verify the returned product once received to determine if all details provided by the customer are correct, including sales order date if available and determine whether the product was returned within the warranty sold period. If there is no purchase date, determine whether the product was returned within the factory grace period through the serial number. Inspect returned products to determine if they are damaged or faulty and decide on appropriate actions, such as replacements or refunds. Maintain detailed records of returns including reasons for returns and actions taken. Maintain constant communication with global manufacturing facilities and customers to ensure timeliness & response time goals are met. Ensure that any problems or issues that arise with any part of the returns process are escalated to the appropriate person. Work with the Sales teams to ensure that all outstanding customer queries are seen through to conclusion and the customer is kept fully up to date with the status of their return. Attend quality and customer services calls reporting the status of returns and quality issues. Review 4D / 8D non-conformance reports supplied from WIKAs global manufacturing facilities for completeness and suitability for communication to customers. Processing appropriate resolutions to complaints such as credit notes and replacement orders using WIKAs MRP system. Work with the Operations departments in responding to non-conforming incoming deliveries from suppliers. Promote company vision, values and reputation with all staff, customers, suppliers, and partners. Responsible for completing general day-to-day administration tasks required within the quality department. Work with the Quality & Continuous Improvement Manager on other projects and assignments where appropriate.

Have experience within an engineering/manufacturing environment. Have a good eye for detail and Quality inspection. Having knowledge of quality key principles including non-conformance resolution. Working knowledge of Microsoft Office programmes such as Outlook, essential. Knowledge of Microsoft Dynamics D365 preferable, however training will be provided. Must have a positive can-do attitude as part of a small team, be enthusiastic, organised, self-motivated and enjoy the opportunity to use own initiative. Effective communication skills both written and verbal and the ability to communicate confidently. Be able to multitask, problem solve and work to deadlines. 37 hour working week - working hours: Monday to Thursday 7.30am – 16.00pm, with 30 mins for lunch, Fridays 7.30am – 12.30pm. Salary dependent on experience.