Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc. Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times Follows standard operating procedures (SOPs) and business guidelines Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible Takes proactive ownership of opportunities and issues Coordinates with sales team members on customer support and growth initiatives Participates in business partner/customer visits to WIKA locations Strives for a high level of business partner/customer satisfaction and Net Promoter Score Promotes services and tools that improve business efficiencies with business partners/customers Prepares certificates of compliance and other assorted documentation when required Performs other duties as assigned
High School Diploma required; Post secondary degree in a business or technical discipline preferred Previous Customer Service experience a plus Ability to read, understand and accurately interpret customer drawings Ability to process technical information Excellent verbal and written communication skills Expresses strong, professional telephone etiquette Proficient with Microsoft Office
