Customer Services Representative - the role is primarily responsible for providing professional, competent sales, customer service and support to all WIKA’s customers. Responsible for the efficient and effective handling of the entire sales and order process, in accordance with the Company standard operating procedures. Proactively managing orders through the end to end order process. Own the individual and divisional expected standards, objectives, targets and commitments of the WIKA Sales Charter and ensure they are maintained at all times. Assist the Customer Returns Administrator with processing, progressing and escalation of customer returns. Promote a friendly, professional and helpful response to enquiries and respond within the time frame agreed with the customer. Ensure customer purchase orders are processed in accordance with the company guidelines. Manage the complete supply chain. Pre-empt potential bottlenecks and proactively ensure there are no delays to the customer. Acknowledge protracted delivery dates proactively, utilising D365 and Power BI. Assist the Documentation Specialist with documentation requirements when workload is high. Proactively manage orders within in Customer Portal Cockpit in accordance with KPI’s. Proactively manage PO’s within the B2B cockpit. Negotiate (where necessary) suitable purchase pricing and delivery times to maximise margin and customer expectations. Closely monitor buying and selling prices to maximise margin and keep a clear record of these on D365. Proactively work with the Internal Sales Engineers, Area Sales Managers and Product Sales Managers (Product Support Specialist) to retain all current business and win new business, ensuring communication is clear and recorded within D365.
Background working in customers services - experience in retail / sales / administration / supply chain / order processing (or similar customer services role) Strong organisation skills, able to prioritise workload and good IT skills. English and Maths GCSE grade 5 / C or above.
