The primary responsibility of the Customer Service Administrator is to accurately enter service department orders, provide quotations directly to customers or in support of other WIKA subsidiaries and service team members. Provide customer support with regards to order status and deliveries. General Responsibilities: Review and process equipment for incoming repair, calibration and parts orders for order entry. Accurately enter and proofread sales orders per customer purchase orders. Scan and attach documents to sales orders. Assist the department in preparing and sending quotations requested by customers within 48 hours. Maintain 48-hour order entry lead time. Facilitate the movement of parts and assemblies from production to customer service for repair of customer equipment. Provide customer feedback to Customer Service Manager or Quality as it related to customer complaints. Follow-up with calibration lab and production planners regarding delays that effect on-time delivery to the customer. Help customers via email and telephone with general questions regarding the return of products for service and status of their equipment Contact customers for PO’s and credit card payment information. Save and track purchase orders. Notify accounting of customer’s request for change to account, including invoicing/billing information, net terms and invoice contact. Perform other duties as assigned by the Director of Service.
High School diploma or GED or equivalent. Ability to effectively communicate with customers. Ability to adapt to changes in priorities. General knowledge adequate to understand Mensor products. Ability to learn product portfolio and terminology. Good phone communication skills and etiquette. Good mathematical skills. Good understanding of Microsoft Office products and email. Team oriented.
