Monitor customer returns Quality/ Internal Quality, based on the customer complaints of products supplied and to fulfil targeted requirements. Ensure duction in External/Internal customer complaints and take corrective actions for non-repetition. Monitor internal rejection and take preventive actions. Establish Quality systems and SOP's and fill process gaps wherever necessary. Undertake multi location customer visit to ensure timely resolution of all customer complaints. 4D / 8D preparation and submission. Knowledge about ISO 9001, 14001.
Bachelor's degree/ Diploma in Mechanical Engineering, Operations Management, or a related field. Minimum of 8+ years of experience in Quality management within the relevant manufacturing or continuous improvement roles. Certification: ISO lead auditor Knowledge of APQP, PPAP, FMEA and control plans Proficiency in ERP software.
