Service and Calibration Manager

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To Manage the pressure, temperature calibration Services include accredited calibration services. This will include recruitment, training and managing teams of service professionals, ensuring they have the skills and resources to meet customer needs. To manage, calibrate and keep records for the company’s internal production pressure and mass standards to a level appropriate to their application. Write procedures and uncertainty budgets for calibration work. To oversee the day-to-day operations of the service department, ensuring services are delivered efficiently and effectively.  Evaluating results including making decisions on repeating calibrations, accepting results, checking and signing certificates of calibration (Approved Signatory status). To provide day-to-day technical support to the UK external sales efforts as well as the WIKA worldwide subsidiary companies. Build and maintain strong relationships with customers, addressing concerns, resolving issues, and ensuring customer satisfaction. Support sales with quotations and contract review. Communicate with various stakeholders, including customers, team members, and senior management, providing updates on performance and identifying areas for improvement.  Be proactive and actively contribute to strategic decisions such as budget planning for your department, investments and production improvements ensuring resources are used effectively.  Update any work instructions relevant to your department in accordance with WIKA guidelines. Build and maintain strong relationships with customers, addressing concerns, resolving issues, and ensuring customer satisfaction. Carry out Cover activities in other departments to ensure Company outputs are achieved, along with other duties deemed necessary as defined by business needs or your manager. Ensure the service department operates within legal and company guidelines, including data protection and safety regulations.  Managing special projects as and when required.

Degree or equivalent experience in Engineering, Metrology, Physics, or a related technical field. Proven experience in calibration services, particularly in pressure and temperature. Strong understanding of UKAS accreditation and ISO/IEC 17025 standards. Experience managing a technical team, including recruitment, training, and performance management. Familiarity with uncertainty budgets, calibration procedures, and technical documentation