Customer Care Specialist

Pension scheme Good development opportunities Employee discounts Attractive remuneration system Work-life integration Health initiatives Flexible working hours Mobile working

Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc. Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times Follows standard operating procedures (SOPs) and business guidelines Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible Coordinates with sales team members on customer support and growth initiatives Participates in business partner/customer visits to WIKA locations Travels to business partner/customer sites to support business objectives on a semi-annual basis (3-5% travel) Participates in regularly scheduled reviews of business partner/customer accounts to include sales figures, products sold, and forecasting for future demands Participates in Corrective Actions stemming from business partner/customer feedback. Participates in activities and programs to improve NPS (Net Promoter Score) of assigned business partners/customersIdentifies efficiency challenges with business partners/customersPromotes continuous learning through participation in group trainings and can demonstrate a basic level of product, application, business or industry knowledge Executes proactive cross selling opportunities to grow WIKA sales with assigned business partners/customersParticipates in relationship matrix between business partner and WIKA inside sales teams Participates in business partner/customer training programs for inside sales as well as identifies potential training gaps. Participates in special projects as assigned

High School Diploma required; Associate’s degree in Business or Technical field preferred Previous Account Management and/or Inside Sales experience required, typically 3-5 years working with Manufacturer’s Reps, Distributors and OEM Customers Ability to read, understand and accurately interpret customer drawings  Ability to process technical information Excellent verbal and written communication skills Proficient with Microsoft Office365 and Microsoft Dynamics preferred